Frequently Asked Questions
Products
What is bacteriostatic water?
Sterile water with 0.9% benzyl alcohol. Allows multiple draws for up to 28 days after first puncture.
Shelf life?
24 months sealed, 28 days after puncture.
Storage?
Room temperature (15-25C), away from sunlight. Do not freeze.
Why separate mixing needles?
29G needles create excess vacuum, risk stopper coring, and dull the tip. 18G draws efficiently.
Are products sterile?
Yes. Individually sealed. BAC water batch-tested. See COA page.
Orders
Shipping speed?
Same-day before 2 PM EST. Standard 3-5 days.
International?
US only.
Discreet?
Yes. Unbranded packaging.
Returns?
Unopened within 30 days. See Shipping page.
Quality
Manufacturing?
FDA-registered 503B facilities, cGMP.
COA?
Independent lab reports per batch. See COA page.
Sharps?
Use sharps container. Never recap. Dispose per local guidelines.